Privacy Policy

Last updated: December 4, 2025

Introduction

At Axibly ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Information You Provide

  • Account information (name, email address, company name)
  • Payment information (processed securely through our payment providers)
  • Website URLs you submit for accessibility scanning
  • Communications you send to us

Information Collected Automatically

  • Usage data (features used, scan history)
  • Device information (browser type, operating system)
  • Log data (IP address, access times, pages viewed)

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our accessibility testing services
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Improve our services and develop new features
  • Monitor and analyze usage trends

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Data portability

California residents have additional rights under the California Consumer Privacy Act (CCPA). See the "California Privacy Rights (CCPA)" section below for details.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information.

Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers: Name, email address, IP address, account name
  • Commercial Information: Records of services purchased, usage history
  • Internet Activity: Browsing history on our site, interaction with our services
  • Professional Information: Company name, job title (if provided)

Your CCPA Rights

As a California resident, you have the right to:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions (such as completing a transaction or complying with legal obligations).
  • Right to Correct: Request correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale/Sharing: Direct us not to sell or share your personal information. Note: We do not sell personal information for monetary consideration.
  • Right to Limit Use of Sensitive Personal Information: Limit the use and disclosure of sensitive personal information, if applicable.
  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your CCPA rights.

Do Not Sell or Share My Personal Information

Axibly does not sell your personal information for monetary consideration. We also do not "share" personal information for cross-context behavioral advertising as defined by the CPRA. If you would like to opt out of any future sale or sharing of your personal information, please contact us at privacy@axibly.ai with the subject line "Do Not Sell or Share My Personal Information."

How to Exercise Your Rights

To exercise your CCPA rights, you may submit a verifiable consumer request by:

You may also designate an authorized agent to make a request on your behalf. When submitting a request, we may need to verify your identity by asking you to provide information that matches our records. We will respond to verifiable requests within 45 days. If we need additional time, we will inform you of the reason and extension period in writing.

Financial Incentives

We do not offer financial incentives or price differences in exchange for the retention or sale of your personal information.

Shine the Light Law

California's "Shine the Light" law (Civil Code Section 1798.83) permits California residents to request information about the disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Cookies and Analytics

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

We use the following analytics services on our website:

Google Analytics - We use Google Analytics to understand how visitors interact with our website. This service collects anonymous data including pages visited, time spent on site, and general location (country/city level). You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Browser Extension: The Axibly browser extension does not include any analytics or tracking. All accessibility scans are performed locally in your browser, and no data about the pages you scan is ever sent to our servers.

Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We use the following third-party services:

  • Google Analytics (website analytics)
  • SMTP2GO (email delivery for contact forms)

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@axibly.ai.